The customer is our hero …

The customer is our hero …

The customer is our hero … Posted 03/09/2018 by Rachel James, Consulting Services Director Rachel James, TWC’s Consulting Services Director talks about the customer being our hero. ‘Set expectation, and over deliver…’ appears to be the secret to service...
Never judge a book by its cover

Never judge a book by its cover

Never judge a book by its cover Posted 01/04/2018 by Tanya Pepin, Director Co-founder of TWC, Tanya Pepin, talks about the importance of measuring the ‘right’ data and how it’s easy to be seduced by reading figures which can distract and take suppliers off-course....