Sarah Coleman has been installed as the new Director of Communications and Kelly Leversage as Customer Excellence Manager to add further expertise, talent and energy to the business.
The duo’s arrival is the latest in a long line of exciting news stories coming from TWC in the past year, with a new structure for its processes among them to help towards its growth strategy.
And it’s something that wasn’t lost on Coleman as she was interviewed for the role.
“Through the recruitment process, I was really struck by the dynamism, determination, and sheer expertise of the TWC team,” she said.
“The knowledge within the business of wholesale, and the associated supply chain and convenience retail markets, is extraordinary. I have also been so impressed with TWC’s platforms which are without doubt the best I have seen within the industry.
“This is a business which is going places and it’s one that believes passionately in service excellence, which mirrors my own values and beliefs.”
Coleman arrives with experience working with research agencies including Kantar, Nielsen, IGD and Lumina Intelligence, as well as a stint with Unilever.
Leversage on the other hand has a background in property and has totted up more than 11 years of knowledge and experience working in customer service.
“TWC’s service ethos is what underpins its whole business and this is something I really value,” Leversage said.
“As a real people person, I’m absolutely committed to exceeding customers’ expectations and providing them with outstanding service and solutions.”